Bullshitometer for Organisations

Are you unknowingly passing on organisational nonsense to your people and customers?

This high-level test helps you and your team reflect honestly on how your organisation shows up - both internally and externally. It’s not definitive, but it will surface tension, misalignment, and blind spots.

Want to go deeper? A true operating model diagnostic requires rigorous benchmarking, people/process/tech reviews, and - above all - context.

STRATEGY

Question 1 of 39

What percentage of your strategy (sales, service, delivery and support), is described in terms of measurable value based outcomes to customers?

What percentage of your strategy is defined in terms of measurable value based outcomes for your workforce?

What percentage of your organization design is based on the value chain with clear hand offs (clarity on where one capability starts and stops – note we specifically do not refer to – but capabilities – functions)?

What percentage of your organization sees service and support duplicated across businesses?

What percentage of your people (structure, skills), processes and technologies are quickly adaptable, changeable and redeployable to new businesses and contexts?

What percentage of your business can pinpoint the exact / direct impact they have on a customer?

What percentage of your performance process measures outcomes vs. activities?

With what level of accuracy can your organisation answer this: What are the spans and layers across your organisational value chain?

With what level of accuracy can your organisation answer this: What is the average manager to employee ratio?

With what level of accuracy can your organisation answer this: How many 1:1:1-3 reporting lines do you have?

With what level of accuracy can your organisation answer this: How many unique job titles and unique job profiles do you have?

With what level of accuracy can your organisation answer this: Is every job profile unique in complexity, judgement, and output?

With what level of accuracy can your organisation answer this: What are the unique differentiating capabilities in each are of your value chains (Sales, Service, Delivery, Support? Please note we refer to capabilities and NOT skills for a reason.

With what level of accuracy can your organisation answer this: What jobs and or capabilities are sunsetting in the next 5 years?

With what level of accuracy can your organisation answer this: What are the skills adjacencies between jobs and how many adjacencies are there?

With what level of accuracy can your organisation answer this: What new roles / jobs will be done in the future?

With what level of accuracy can your organisation answer this: What is your talent pipeline for differentiating capabilities and adjacencies? Please note - we refer to to capabilities and not Jobs or critical roles here for a reason.

With what level of accuracy can your organisation answer this: What percentage of your investments (learning, hiring, technologies, work design transformation etc.) prepare for new capabilities?

With what level of accuracy can your organisation answer this: What is your upskilling ratio?

With what level of accuracy can your organisation answer this: What is your reskilling ratio?

With what level of accuracy can your organisation answer this: What is your talent pipeline health for new and evolving capabilities?

With what level of accuracy can your organisation answer this: What percentage of your jobs are relationship focused vs. technical (unique) in nature?

With what level of accuracy can your organisation answer this: What percentage of roles have decision making autonomy?

With what level of accuracy can your organisation answer this: What percentage of your performance process measures employees on their day jobs vs. stretch outcomes-based goals aligned to strategy?

With what level of accuracy can your organisation answer this: What percentage of the work people do is changing year on year?

With what level of accuracy can your organisation answer this: What percentage of the work your people do every day is repetitive (e.g. script based, checker based)?

What percentage of your processes require complex approvals? (how easy is it to work here)

What percentage of your processes require review for efficiency, effectiveness and experience e.g. self-service, straight through processing, derivative, intuitive etc.?

What percentage of jobs are dedicated to checking vs. producing unique pieces of value (NOT TASKS and ACTIVITIES)

What percentage of meetings and governance forums are dedicated to status updates?

What percentage of meetings and governance forums overlap in decision making or require more steps to decision making once decisions are made?

What percentage of your workforce has access to live, accurate, democratized, transparent data that they need to do their jobs?

What percentage of your tech deliverables are process and or workflow transformation driven?

Does your organization have a layered target state architecture designed to deliver customer and workforce outcomes aligned to your strategy?

What percentage of your investments are against a target state tech state?

What percentage of your target state architecture is 'capability' driven vs. named technology driven?

What percentage of your tech investments and projects are named technologies?

What percentage of your tech investments integrate multiple pieces of tech (front, middle, back end) to deliver an outcome to the customer and are measured that way using repeatable patterns?

What percentage of your tech business is geared to deliver a full stack engineering capability in support of business and customer enablement?

Please select answer the question to proceed

Bullshitometer for Organisations

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